Sample Business Letter: Reply to Customer Inquiry

A Sample Business Letter in Reply to a Customer Inquiry regarding shipping costs and bulk orders in Quantity.

Dear Beth,

Good day!

Thanks for your inquiry. We're glad you found us at the Business Market Weekly. 

Our company- Vespine Products is a professional manufacturer of fashion accessories. We have years of experience under our belt and I'm proud to say, a good reputation in worldwide.

With regards to the price list, attached is our 2010 catalog. Please kindly include the item code and product on your next inquiry.

Here are  our basic guidelines when it comes to shipments:

• The product price is not include freight fee. • We have no Minimum Order Quantity (MOQ), but with more Quantity or bulk orders, you get more discounts.

• The wholesale price is not the final price; If your order Quantity (QTY) is large, please contact me directly and I will give you the best price.

• Sample products have charge which includes retail price and freight fee. But if you place a large order in the future, we will refund you the sample fee from your first order.

• We can do Original Equipment Manufacturing (OEM) and Dropship.

Our Delivery terms- We usually use EMS, DHL,UPS to send the goods to you. You will receive the shipment in 5-7 business days.
Our Payment terms- T/T, Western union and Moneygram.

Hope this answers most of your questions for now. If you have other concerns, please email me anytime. Looking forward to doing business with you.

All the Best,
Dex Draper